Question 1

Where are my tickets?

Accepted Answer

Tickets are delivered to your email and available in Order Lookup with your email + order number.

Question 2

Can I get a refund?

Accepted Answer

Refunds follow the event’s policy. See our Purchase Policy and the event page for specifics.

Question 3

Can I transfer my ticket?

Accepted Answer

If enabled by the organizer, you can transfer from your My Tickets page using the recipient’s email.

Question 4

What if an event is canceled or rescheduled?

Accepted Answer

You’ll receive an email with instructions. Refunds or credits are issued per the organizer’s policy.

Question 5

I never received my email

Accepted Answer

Check your spam/junk folder first. Still missing? Use Order Lookup or email support@noctern.com.

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